STUDENT SUPPORT SERVICES



Student Support Services


1.      Introduction
The Student Support Services Department (SSSD) is a unit of GETS Campus. It is primarily devoted to serve all students and to make sure that the learning and living environment at GETS Campus is conducive in attaining their academic goals. Further, it is also responsible in assisting the GETS Campus management to develop activities, advice student leaders, and conduct services in a holistic manner.
2.      Aims
The Student Support Services Department (SSSD) aims to:
1.                  Serve the students’ needs that will ensure their success in the completion of their academic programmes at GETS Campus.
2.                  Aid the management in developing activities, advising student organizations and student leaders and conducting services in a holistic manner.
3.                  Give support/assistance to students in order to help them cope with their personal problems, academic issues and other concerns.
4.                  Provide a means of communication for grievance and feedback.

3.      The Student Support Services Department (SSSD) Services
0.                  Orientation Programme
The SSSD conducts orientation programme on the first day of a new course. Through this orientation programme the nature and specific roles of the SSSD are also discussed and given emphasis.
1.                  General Counseling
This is facilitated in collaboration with the in-house psychotherapist of  GETS Campus. General counseling is given to students not only pertaining to their academic issues but also concerning their personal problems and other concerns.

2.                  Social Programmes
They create avenues for the GETS Campus students to foster greater bonding among them through social activities. These activities aim to make learning a holistic experience for students. They include day trips to places of interest, sporting events, and other outing.

3.                  Community Involvement
This intends to develop students into responsible citizens through their involvement in volunteer work like visiting orphanages, elderly homes, rehabilitation centers, etc. Students may also take part in hands-on tasks like beach or community cleaning, tutoring other students with academic problems, organizing fund-raising activities for the less privileged individuals in their community, etc.

4.                  Learning Support Services
The SSSD collaborates with the different departments in designing seminars or training or projects that will enhance or improve the students’ academic performance and life skills.

5.                  Other Relevant Services Pertinent to Students’ Welfare such as ATM Card Applications, Reservation of Prayer/Study Rooms

Transfer/Withdrawal Policy and Procedure
Transfer to another School
1.  The student writes to Student Support Manager / Centre Manager / Customer Service Executive a request for transfer to another school.
2.  The student settles all outstanding course fees and other payments, if any.
3.  The students must complete the following forms obtainable from the Customer Service:
·         Course Withdrawal Form
·         Student Exit Interview Form.
4.  The student shall provide a documentary proof of the Student’s admission into the new school which will be attached with the Transfer form. The completed form will be submitted to a GETS Campus Admin staff.
5.  GETS Campus will provide the student’s attendance record. GETS Campus will issue student a letter of confirmation. With the transfer the existing student contract is thus terminated.  Student personal file is archived with the word ‘WITHDRAWN” written or stamped on the front cover.
6.  The center staff will update the AIMS with the student status marked as ‘WITHDRAWN’.
7.  The time frame for assessing and replying to any request for transfer shall not exceed 4 weeks but GETS Campus shall persevere to process it within 7 working days for simple cases.

Transfer from One Course to Another within the GETS Campus
Students can apply in writing for transfer from one course to another offered within the GETS Campus. Such transfer applications will be considered by the Principal or Academic Director and transfers will only be allowed if the following conditions are satisfied:
·         The student fulfills the academic and experience requirements for the new course;
·         The course which the student originally enrolled for has not started. Our Refund Policy will apply in this case; and
·         The student is able to complete the course within the stipulated duration.
Students should be prepared to do the new programme in any of the branches of the GETS Campus, if a particular branch which offered the programme the student initially enrolled for, does not offer the new programme the student wants to study.
If a student transfers from one course to another within the GETS Campus, then the tuition fee is 100% transferable to the new course provided the original course the student has enrolled for has not started and the transfer request made in writing is received more than 30 days before the original course starts.
If the transfer request received is less than 30 days before the original course starts, our Refund Policy shall apply. In this case, the student may have to top up the course fee should the amount to be transferred is less than the new course fee.
In the event that the fee for the transferred course is higher, the student is required to pay the difference upon the transfer being affected.
If the differential is in favor of the student, the school will refund the student within 14 days of affecting the transfer. (Course has not started. The transfer request date is more than 30 days before the course starts or within the 7-day cooling off period.)
At present, there is no transfer fee imposed. However, GETS Campus may impose such a fee if the need arises and it will be published in our marketing materials including our website and Student Handbook.
The maximum time frame for assessing and replying to any request for transfer is 7 working days.
Transfer From One Centre to Another Centre within the GETS Campus
GETS Campus reserves the right to substitute any teacher or merge any class or to transfer students to other GETS Campus center, if the strength in the class drops below six.
If a student transfers from one center to another center within the GETS Campus, then the tuition fees is 100% transferable to the new center. This is subject to approval from GETS Campus’ Management and the transfer request must be submitted in writing. Verbal request will not be entertained.
At present, there is no transfer fee imposed. However, GETS Campus may impose such a fee if the need arises and it will be published in our marketing materials including our website and Student Handbook.
The maximum time frame for assessing and replying to any request for transfer is 7 working days.

COURSE TRANSFER/WITHDRAWAL POLICY
·         GETS Campus adopts a fair and reasonable transfer/withdrawal policy.
·         GETS Campus communicates the transfer/withdrawal policy to all its students via the website, student contract, pre-­counselling and student handbook.
·         The CSE explains the transfer/withdrawal policy during the process of enrolment including the time it takes to process the request until completion which shall not exceed 4 weeks. However,  GETS Campus shall persevere to process it within 7 working days for simple cases. A letter confirming the request will be issued to student. If a student is below 18 years old, his or her guardian / parent will need to sign the withdrawal request.
·         The current FPS will be stopped and a new FPS will be purchased.