Policy and Procedure





Dear Student:

This guide offers a clear path to making the most of your educational  experience at GETS Campus of Sri Lanka. Using this practical resource will keep you focused on your goals and help you pave new roads  to college success.
 At GETS Campus, you will undoubtedly have the  guidance of our knowledgeable professors, advisors and student services staff. Your classmates can also serve as valuable companions on your educational journey. By encouraging each other to work hard and strive for success, you will create a powerful community of support. While a sense of community is essential to college life, equally important is the opportunity to forge your own way. I hope you will use this special time to explore who you are and to learn from your unique experiences.

Wishing you great success,

Mrs. J.M. Riyas
CEO/ Managing Director

Policies and Procedures:

We value our students and place great importance on ensuring that each student has a positive experience while attending the Campus/College.
Various policies and procedures outline what you can expect from us and in turn, what conduct we can expect from you. 
Our Essentials Guide is a useful resource for understanding some of our policies and procedures.
Note: if you are doing a higher education course​, please refer to Higher Education policies and procedures.

Student obligations and responsibilities

Student obligations and responsibilities

Your enrolment is subject to you agreeing to meet the following obligations:

Student code of conduct

You must comply with the Student Code of Conduct, which defines your required conduct in respect to student academic integrity and personal behavior. The Code defines what constitutes misconduct and the sanctions that can be imposed. Cheating and antisocial behavior is treated very seriously and may result in your suspension or exclusion from the Institute.
View Code of Conduct below.

Payment of fees

Payment of fees in full at time of enrolment

If you have paid your fees in full at time of enrolment, you have met your financial obligations. You may be eligible for a refund if you withdraw, please refer to the refund conditions.

 Payment by installments
If you have entered into a direct debit - Payment Plan, which is a legally binding agreement, you are required to ensure you have sufficient funds to pay the agreed installments on the due date. Defaulting on your installments/payments will result in penalty charges. Arrangements must be made to pay outstanding installments to avoid access to services being cancelled. The Institute will seek to recover any outstanding funds through a debt collection agency. Please be aware, subject to the Refund Policy, if you are on a Payment Plan, you may be liable for unpaid fees even if they withdraw.
Please note: If you are enrolling in a unit that you have previously passed you will be charged at a fee-for-service rate.

Unique Student Identifier

We have a legal responsibility to collect and submit a Unique Student Identifier together with identity, residency and statistical information for all students as part of its funding obligations. Once completed, the information will be stored confidentially. 

Changes to your enrolment

You must formally request to make any enrolment amendments by attending in person at a Student Services counter.
Enrolment amendments include:
  • Name changes (documentary evidence must be provided)
  • Withdrawing from one or more units (this can be done via the withdrawal form available)
  • Contact details changes (this can also be done on Student Portal)
Enrolling in additional units or transferring to another class or course must be done at the academic area (additional fees may apply)

Withdrawing from a course

If you choose not to continue with your studies you must complete the withdrawal form get our Campus/ Website. Until this notification is received, your enrolment will remain active.
If you do not formally withdraw you will receive a re-enroll result (ie. Fail). Please refer to the refund policy to check eligibility for a refund or a reduction in your fees upon withdrawal.

Obligations of students in receipt of Centre link allowances

If you are in receipt of a Youth Allowance or Austudy / Abstudy, you must maintain a full-time study load to remain eligible for these payments. You must advise Centre link immediately if you: amend or reduce your enrolled hours, change your course of study, stop studying, commence employment, change hours of work or employment income, or change address. You can update your details using your Centre link online account. More information can be found on the Department of Human Services.

Student code of conduct:


This outlines the expected standard of behavior for students. In general it is expected that as a student you will:
  • Be responsible for your study program.
  • Treat staff and fellow students courteously and with consideration at all times.
  • Maintain a reasonable standard of grooming, including appropriate standards of hygiene and clothing.
  • Take reasonable care of Institute property, equipment, and facilities.
  • The conduct expected of a student is outlined in more detail below.
  • Sanctions, such as revoking computer or library privileges, withholding results, and suspension or expulsion from the Institute, may be applied where students fail to conduct themselves in an appropriate manner.
  • If you are unsure about what is the right thing to do in any circumstance, you are encouraged to ask advice from Institute staff.

Dress standards

Students are expected to dress in a manner that is neat, clean and safe at all times, as would be expected in the workplace.

Alcohol and drugs on institute premises

Students are not allowed on Institute premises or to use its facilities whilst adversely affected by alcohol or other drugs. The possession, use or sale of illicit substances on Institute premises is forbidden. 

Smoking on institute premises

Smoking is forbidden throughout Institute premises and facilities, including all outdoor areas and taking in the areas immediately outside entrances to Institute buildings.

Eating and drinking on institute premises

Eating is restricted to the canteen and communal, uncarpeted areas and is not permitted in classrooms or the libraries.

Occupational health and safety

We are committed to promoting a safe and healthy work and study environment and recognizes its obligation under the Occupational Safety and Health Act 1984 (OS&H Act) to, so far as practicable, provide and maintain a working environment where its employees and students are not exposed to hazards. The OS&H Act also requires individuals to take responsibility for contributing to their own safety in all circumstances.


Conduct dangerous to others

Conduct, which constitutes a danger to anyone’s health, safety or personal well-being, will not be tolerated. It includes physical abuse, threatening behavior, harassment, discrimination, possession of dangerous weapons, or the creation of a condition that endangers or threatens the health, safety or well-being of self or others.

Unacceptable behavior

Conduct which disrupts staff and hinders them from delivering education and training programs and services or other services in an orderly manner is a breach of our By-laws. This applies not only in classrooms, but in all parts of the Institute and during field trips or on work placements. Any individual or group behavior, which is abusive, indecent, violent, excessively noisy, disorderly, dangerous, offensive or which unreasonably disturbs other groups or individuals is prohibited.

Misuse of institute property

Any act of misuse, vandalism, theft, malicious or unwarranted damage or destruction, defacing (including graffiti), disfiguring, or unsafe or unauthorized use of property  is a violation of the Student Code of Conduct.

Compliance with published policy

Policies have been developed to guide students in the use of some of the facilities within the Institute. You should make yourselves familiar with these policies, as you are required to comply with them if you use those facilities.
They include:
  • Authorized Use of Computing Facilities:
This policy is posted in every room in the Institute with computing facilities for students’ use. See below.
  • Conditions of Use of Libraries.
Students must abide by the Library Conditions of Membership that are displayed in all Libraries.





Academic misconduct

Academic misconduct includes:
  • Regular lateness in attending classes and lateness in submitting assignments and assessable work.
  • Failure to attend classes or other contact sessions and failure to submit assessable work according to deadlines.
  • Using mobile phones or other electronic devices in classrooms. Mobile phones must be turned off before entering classrooms or Libraries. Personal electronic devices and earphones are not allowed to be used in class, other than by students with hearing impairment.


Cheating means gaining an unfair advantage in an assessment by deception or a breach of the rules governing the assessment.


The term plagiarism refers to taking and using another person's ideas, writing or inventions as your own and failing to acknowledge the source and is not acceptable.


You may only copy materials in accordance with the Copyright Act 1968 and you must comply with licenses for the use of intellectual property, including software.


As an enrolled student, you may be required to attend practical work experience placements as part of your studies. In the course of these placements, you may become familiar with information that is confidential to that workplace. You must not divulge any information that you may become aware of as a result of a placement.


Behavior contrary to the student code of conduct often also constitutes a breach of our by-laws. There are a number of sanctions (penalties) that can be imposed on people who breach the Institute's By-laws including fines, suspension, expulsion or other exclusions, and withholding results.
You should appreciate that serious offences such as assault, theft, willful damage and unlawful activities are highly likely to attract a suspension or even expulsion.
For a serious offence, suspension may be applied immediately, obviously impacting on your ability to continue or complete your studies.
For minor breaches of the code of conduct you will receive a warning asking you to rectify your behavior. This may be a verbal reminder of the expected behavior or an official written warning. Sanctions may be applied, including suspension, for consistent minor breaches of the code of conduct.
You should be aware that external authorities, such as the police, may be involved, in addition to any action taken under the by-laws, where a student’s conduct breaks the law.

Further assistance

If you have concerns about any aspect of our service, or suggestions about improving services, we want to know about them. You can bring your concerns or your suggestions to the attention of relevant staff by completing a complaint or suggestion form at Student Services at any campus.
If you have any doubts about the matters covered in the Code of Conduct, you should ask your lecturer or another staff member for assistance. Security staff are also available at some campuses to protect both property and people. They are available to you for assistance in any matter of access or security. Security staff will contact police and other emergency services if necessary.

Charter of Customer Service


The Charter of Customer Service sets out the service standards that our customers can expect. As an enrolled students you are entitled to expect the following standards:

Academic programs and services

Delivery of high quality, contemporary programs supported by appropriately qualified staff and technology. Timely communication of information about relevant operations of the College including:
  • selection, enrolment and induction/ orientation procedures;
  • course information, including course delivery plans, content and vocational outcomes;
  • timetables and classroom allocations and any changes to staffing arrangements, timetables or classroom allocations;
  • provision of language, literacy and numeracy assessment;
  • provision of suitable learning materials;
  • flexible learning and assessment plans;
  • recognition of existing skills and awarding of credits towards qualifications;
  • when results can be expected;
  • feedback on assessment outcomes and general feedback during course delivery; and
  • appeals procedures.

General programs and services

A safe, healthy training environment, free of harassment that respects the rights of the individual and values diversity. A consultation process that provides for input into decision making processes. Timely communication of information about relevant operations of the College including:
  • availability of disability services, welfare and guidance services and how to access them;
  • grievance and complaints procedures;
  • occupational safety and health procedures and requirements;
  • fees and charges, including refund and fee waiver policies and how to apply for fee waivers or refunds;
  • disciplinary procedures; and
  • issuing of awards procedure.
The standards of behavior that the College expects from its students are as follows:
  • a sense of self responsibility about your study program;
  • that you will treat staff and fellow students with courtesy at all times;
  • you will undertake reasonable presentation, including appropriate standards of hygiene and clothing; and
  • you will take reasonable care of property and equipment

​Discipline procedures

Detailed information on Disciplinary Procedures are found in part 6 of the  By-laws. A full copy of the by-laws can be found in the Essentials Guide.
If disciplinary action is deemed necessary it may include a monetary fine, suspension from a course, expulsion, withholding results, exclusion from lectures or refusal of enrolment.

Part 6 – Penalties and disciplinary consequences


A person who contravenes any of these By-laws commits an offence. Penalty Rs.25,000.00

Disciplinary Consequences

(1) Instead of recovering a penalty in a court of summary jurisdiction if an alleged offender is an enrolled student an authorized person may proceed against the enrolled student as for a disciplinary offence and have the complaint heard and determined by the Managing Director or an authorized person other than the person who commenced the proceedings in relation to the offence.
(2) If the Managing Director or the authorized person referred to in subsection (1) is of the opinion that the alleged offender has committed an offence the Managing Director or authorized  person may impose any one or more of the following penalties:
  • a fine not exceeding Rs. 10,000.00;
  • suspend all or any of the privileges of the enrolled student;
  • exclude the enrolled student from attending College lectures;
  • withhold examination results of the enrolled student;
  • suspend the enrolled student for a period not exceeding two semesters of any course or courses;
  • expel the enrolled student from the College; or
  • refuse re-enrolment as a student.

(3) A decision by the Managing Director or authorized person imposing a penalty specified in subsection (2) (f) or (g) is not effective unless confirmed by the Governing Council.
(4) The Managing Director or authorized person is to serve notice of any penalty imposed on an enrolled student under subsection (2) on the enrolled student within 28 days of the day after the penalty is imposed.
(5) If proceedings for an offence against an enrolled student is pending at any time before the enrolled student is or may become entitled to an award for the College the granting of the award may be adjourned until after the proceedings are completed.
(6) If at the time an enrolled student is entitled to an award for the College:
  • the enrolled student has not paid any penalty imposed on the enrolled student under these By-laws; or
  • the enrolled student without lawful excuse retains any property of the College;
  • then the award may be withheld until the enrolled student has paid the amount of the penalty or returned the property to the College.

​Safety and health


The safety and health of our staff and students is our number one priority. We promote best practice in safety and health in all our activities so that staff and students can carry out their work and studies in a safe and healthy environment.



Duty of care

In addition to the policies and procedures that staff follow to keep themselves and students safe, students also share a responsibility for the safety and health of themselves and others. Your legal ‘duty of care’ will also carry through to workplaces and become part of your everyday work practices.
This ‘duty of care’ requires that you;
·         make yourself aware of the relevant policies, procedures and instructions;
·         comply with these policies, procedures and instructions;
·         take reasonable care of yourself and others in the workplace by being aware of the effects of your actions;
·         cooperate with staff so they are able to carry out their duties under the Occupational Health and Safety Act; and
·         report all known or observed hazards, incidents and injuries.
The following information is an introduction to how you can contribute to the safety and health of yourself and others while you are here. For further information, or if in doubt, please speak to your Lecturer.

Please remember – If you see something that you think could harm yourself or others tell somebody about it. This could be your Lecturer, another staff member or Security, but please do not ignore it.

Personal safety and security

Remember to never leave your wallet, bag or purse or other items of property unsecured and unattended. Clearly marking your property leaves no doubt to ownership (especially expensive text books you need for study).
Speak to your Lecturer if you would like to learn more about practical tips to ensure your own personal safety and security.
You should report suspicious behavior and all incidents, including minor thefts, vandalism or graffiti to Security (internal phone  +94672279358 or 9471200100 mobile), your Lecturer or any staff member.

Be aware of flyers and posters displayed on notice boards

Students are warned to be vigilant when responding to flyers on notice boards. Be particularly aware of a flyer with offers for 'Jobs for Girls' for promotion work. Concerned? Have a chat to Security at your campus or your lecturer.


Upon hearing the evacuation alarm, all students must stop what they are doing and follow the instructions given by the Wardens who will be easily recognizable by their colored hard hats. 
If the alert siren sounds:
If safe to do so, switch off all computers, printers, or electrical appliances and any ignition sources.;
  • Close all windows and doors;
  • Gather your personal belongings in preparation to evacuate the building on instruction from the fire warden; and
  • organize/ help others in the room.
  • When the evacuation siren sounds:
  • Go to the nearest fire exit as directed by the Fire Warden. DO NOT RUN;
  • Only take your personal belongings;
  • Do not use lifts or telephones;
  • Advise a Warden or Lecturer of any injured persons as soon as possible;
  • Any mobility impaired person (e.g. confined to a wheelchair) should remain in a designated stair well with a volunteer helper until emergency services personnel arrive to transport them from the building. Students and staff should not attempt to bring wheelchairs downstairs;
  • When you get outside, go to the nominated assembly area and remain in class groups so the Lecturer can 
    What to do if you discover a suspicious object
    Any suspicious item(s) must be reported to Security
    (internal phone  +94672279358 or 9471200100 mobile), your Lecturer or to a staff member as soon as possible.
    Items of a suspicious nature may include unclaimed bags or packages or items emitting a peculiar odor or noise.

What to do in emergency situations after 5:00pm

If you discover a fire or other emergency after 5:00pm:
  • Raise the alarm by contacting Security (internal phone  +94672279358 or 9471200100 mobile) your Lecturer or any staff member. If all else fails call Fire and Emergency Services .
  • Break a fire ‘break glass’ alarm if one is nearby.
  • Alert other staff and students in the area.
  • Evacuate through the nearest safe exit and proceed to the designated assembly area and remain with class group until given directions by the security guard or your Lecturer.
  • Advise Security, or a Lecturer where any impaired person may be waiting for assistance.


First aid

Make sure the immediate area is safe – do not put yourself or anyone else in danger.
Advise your Lecturer or a staff member so that a First Aider can be contacted. The Security Officer will seek the assistance of the nearest First Aid Officer and if necessary call an ambulance Services and ensure access for the ambulance. If the injury appears serious, the person should not be moved, the First Aid Officer should attend to the person at the site of the accident. Stay with the sick or injured person if possible.

What do you do if someone appears sick or injured?

Make sure the immediate area is safe – do not put yourself or anyone else in danger.
Advise your Lecturer or a staff member so that a First Aider can be contacted. facer will seek the assistance of the nearest First Aid Officer and if necessary call an ambulance Services and ensure access for the ambulance. If the injury appears serious, the person should not be moved, the First Aid Officer should attend to the person at the site of the accident. Stay with the sick or injured person if possible.

Reporting an accident or incident

If you have an accident that requires medical attention on the campus, please report it to your Lecturer or Supervisor as soon as possible, so that appropriate medical attention is called. All accidents and incidents must be reported using the College Incident Report Form, which is available from you Lecturer or any staff member.

Medical and Ambulance cover

In the event of a student requiring emergency medical treatment, we have a duty of care to call an ambulance. As the cost of the ambulance or medical expenses are not covered us, it is strongly recommended that all students obtain personal insurance and individual.

Safety and health while on formal work experience

When on organized Work Experience, the employer holds the duty of care for your safety and health. Please be aware of the following.

Insurance Cover

We hold an insurance policy with the Insurance Company that includes Personal Accident cover for eligible students and General and Professional Liability.
To be eligible the activities must be off site and away from the campus and be part of a curriculum or unpaid work experience. These activities must be authorized by the College and the students must be under a reasonable degree of control and supervision.
If you have any insurance concerns regarding coverage whilst on work experience please contact the Senior Occupational Safety & Health Consultant.

Drugs and alcohol on campus

Students should inform themselves about the effect of alcohol and other drugs on their ability to work and study safely.
Staff and students must not attend classes or other activities while intoxicated by alcohol or other drugs. Consumption of alcohol on our premises, other than at an authorized function, is prohibited. No person under the age of 18 may consume alcohol on College premises under any circumstances.
Staff and students must also ensure that their ability to work safely or carry out College related activities are not affected, as a result of any medication they may be taking (including non prescription).
Staff or students should inform either their Managing Director or Lecturer of the effects of the medication before commencing work or classes. It may be appropriate for the person to provide some means of verification as to the side-effects of the medication, such as a medical certificate, if medication is to be taken over an extended period of time.

Smoking on college premises

All campuses have a ‘No Smoking Policy’ which precludes anyone smoking while on our grounds or in our vehicles. (This includes the areas immediately outside entrances to the campus buildings). “No Smoking” signs have been installed around the College buildings and grounds and must be obeyed at all times. Offenders may face disciplinary action.

Personal protective equipment

Students must wear personal protective equipment and clothing, when required to do so in designated work areas. As a minimum, students must, at all times, wear footwear appropriate and suitable to the area of study or work or industry standard while on Campus, or whilst engaged in activity off Campus.
Please remember – if you see something that you think could harm yourself or others, tell somebody about it. This could be your Lecturer, another staff member or Security, but please do not ignore it.

Emergency response plans

We are committed to providing a safe environment for staff and students.
However, the College recognizes the possibility of a critical incident or disaster occurring without notice.
In the event of a critical incident, there are a number of people who have been trained to act as Critical Incident Response Team members at each campus who will ensure fast and appropriate assistance is provided.
To ensure that we have effective procedures for all situations which may lead to unplanned disruptive incidents or unintended harm to person, property or the environment, emergency response plans have been created. These plans are specific to each campus and detail the action to be taken should a critical incident occur.
For further information please contact us on +94672279358 / +94752263180.

Refund Policy​

In order to qualify for a refund, students must formally withdraw from the Unit of Competency or Course by filling in the “Request to Withdraw” form or by attending a Student Services counter. It is not sufficient to verbally inform someone at the College of your intention to withdraw.
When calculating a refund of course fees for a student whose fees have been capped, the refund will be relative to the amount paid and conditional to this amount covering the payable fee after withdrawal. If the fees credited still exceed the fee cap amount then no refund of course fees will be payable.
Refunds of Tuition and/or Resource fees will be granted in the following circumstances:

Refund of fees on withdrawal:

  • Certificate I to IV students - If you withdraw formally prior to the completion of 20% of the unit/s you will receive a refund consisting of a 100% refund of the tuition fee and 50% of the resource fee. Students on a payment plan might still have a payable fee after withdrawal.
  • Diploma & Advanced Diploma students and Certificate IV VAT FEE-HELP trial students -Students who withdraw formally on or before the Census Date for their unit/s will receive a full refund of fees. Upfront part or full payments will be reimbursed. If you are deferring payments through VAT Fee Help, no debt will be incurred with the Commonwealth Government.
No incidental fees will be refunded. Any other fees paid will be refunded according to instructions laid down by the learning portfolio area in which the student is enrolled.
IMPORTANT: please check your enrolment form for the actual Census Date for your unit/s. Your enrolment record can be accessed via the student portal  or on your enrolment summary sheet. 

Full refund of fees:

A full refund of tuition and resource fees paid will be granted in the event of the following:
  • A course/qualification or module/unit is cancelled or re-scheduled to a time unsuitable to the student.
  • A student is not given a place due to maximum number of places being reached


Exceptional circumstances:

The Managing Director may approve a pro rata refund of fees at any time during the course of delivery if students withdraw for reasons of personal circumstances beyond their control.
For example:
  • Serious illness resulting in extended absence from classes
  • Injury or disability that prevents the student from completing their program of study
  • In all cases, relevant documentary evidence is required

Students transferring course enrolments within the College

If a student transfers from one course to another course within the College within the first 4 weeks of semester, fees paid to date will be transferred to the new course.
Fees will not be transferred to courses that commence in a different semester. The student is liable for any additional fee. If the fee in the new course is lower, a refund will be granted in accordance with the refund policy.
Our refund conditions are available on the back of your enrolment form, please check this form for any further details.
NOTE: this refund policy applies only to publicly funded courses. It does not apply to:
  • fee for service courses or commercial fee paying students. Refunds for these courses are at the discretion of the portfolio managing the course.
  • Short courses. Check refund conditions for this courses when enrolling
  • Higher education courses. Have their own refund conditions.
  • International students. They must contact the International Centre Advisor
​Authorized computer usage
As a student, you are responsible for:
  • using our internet service ethically;
  • using our internet service in a manner that does not violate applicable laws or regulations;
  • respecting the conventions of newsgroups, lists and networks;
  • respecting the legal protection afforded by copyright, trademarks, license rights and other laws that cover materials accessible via our Internet service;
  • respecting the privacy of others;
  • using the service in a manner that does not interfere with or disrupt other network users, services or equipment; and
  • refraining from acts that waste resources or prevent other users from receiving the full benefit of our services.
Acceptable use of IT services by students

·         We provide students with the following information and technology (IT) services for learning and research purposes, during their enrolled unit, course or pathway of study:
·         a) Access to computer software and equipment;
b) Access to wireless (low speed) and wired (high speed) communications services; and
c) Access to the Internet.
·         In using these services, all students have a right to be treated fairly and have an obligation to act responsibly. All students using Institute IT services are required to comply with the guidelines for acceptable use.



a) Use Institute IT services in a manner which is ethical, lawful and not to the detriment of others. 

b) Use only Institute IT services you have been authorized to use. 

c) Only access IT services on sites outside the Institute with the owner's permission and in a manner consistent with the owner’s conditions of use. 

d) Actively defend your access to the Institute IT services from unauthorized use by others, including complying with the 
Student Password Policy. 

e) When using Institute IT services you shall produce your ID card if requested to do so by an authorized member of staff. 

f) Abide by instructions given by your Lecturer or other staff member. Such instructions may be issued by notice displayed in the vicinity of Institute campuses, by letter, by electronic communication, in person or otherwise. 

g) When your enrolment ceases, your access to Institute IT services will be terminated without notice. You are responsible for personal information you have stored within Institute IT services and must make arrangements for its retention and/or removal as appropriate prior to cessation of your enrolment. 

h) You may use Institute IT services for incidental personal use (e.g. occasional emails and web browsing during study breaks) provided that such use does not interfere with Institute business operations, does not breach any Federal legislation, State legislation or Institute policy or any conditions of use or license agreement.

i) You may bring your own computer to campus and utilize wired (high speed) or wireless (low speed) communications services provided by the Institute. This policy must still be complied with if you are using your own computer. In addition, you must take measures to ensure your computer does not adversely affect the IT services of the Institute.

Unacceptable Use:

Unacceptable use may include but is not limited to:

a) Obstructing others in use of Institute IT services. 
b) You shall not use another student’s digital identify without authorization, nor shall you attempt to find out the password of another student, access or alter their information. 

c) You shall not attempt to subvert security measures in any way, nor use a false identity when using Institute IT services. 

d) You shall not possess any tools nor undertake any activities that could result or assist in the violation of any Institute policy, software license or contract. Examples of these prohibited tools include viruses, Trojan horses, worms, password breakers, network packet observers or sniffers. Examples of prohibited activities include creating ping floods; spoofing packets; performing denial-of-service attacks; forging routing information for malicious purposes; scanning for vulnerabilities; or other computer hacking techniques. 

e) You shall not attempt to adversely interfere with the operation of any of the Institute's IT services. For the purposes of this document, interfering includes willful physical damage, willful destruction of information, willful interruption of normal operations, and accessing restricted areas. 

f) You shall not willfully waste IT services. For example, wasting network bandwidth by downloading or sending large amounts of material that is not study-related. 

g) You shall not use the Institute's IT services to send obscene, offensive, bogus, harassing or illegal messages. 

h) You shall not use the Institute’s IT services for commercial purposes nor publish or circulate information about other organizations via the Institute’s IT services. 

i) You shall not use the Institute's IT services in a way that breaches any Institute policy. 

j) You shall not use the Institute’s IT services in a way that would be considered to pose cyber threat or social engineering risk to the Institute or any other party.

k) You shall not intentionally create, view, transmit, distribute, copy or store pornography or objectionable material via Institute IT services. 

l) You shall not intentionally create, view, transmit, distribute, copy or store any information, data or material that violates Federal legislation or State legislation. For example, you shall not view, store, send, or give access to material regarded as objectionable by the WA Classification (Publications, Films and Computer Games) Enforcement Act 1996 No. 40 (e.g. sexually explicit material involving children, incitement to violence, torture, and bestiality). You shall also not give a person under the age of eighteen years of age access to material regarded as restricted by the WA Classification (Publications, Films and Computer Games) Enforcement Act 1996 No. 40 (e.g. matters of sex, drug misuse or addiction, crime, cruelty, and violence). 

m) You shall not attempt to conceal or erase the evidence of a breach of Institute policy

If you would like to make a formal complaint, please complete the Customer Complaint Form and return to the Complaints Management Officer by email, post, fax, or hand delivery.
By post:  No-67,Main Street, Addalaichenai-05, Sri Lanka

By fax:  +94672279358

By email:  getscampus@gmail.com  (attach scanned copy)

Direct: Student Services (place complaint in sealed envelope)

Should you wish to find out more information regarding the manner in which we ​will manage and seek to resolve your complaint, please refer to the Customer Complaints Policy and the Customer Complaints Procedure. Should you wish to appeal the result of a complaint please refer to the Customer Complaints Appeals Procedure.

https://central.wa.edu.au/_layouts/15/images/icdocx.pngCustomer Complaints Appeal Procedure
https://central.wa.edu.au/_layouts/15/images/icdocx.pngCustomer Complaints Policy
https://central.wa.edu.au/_layouts/15/images/icdoc.pngCustomer Complaints Form
https://central.wa.edu.au/_layouts/15/images/icdocx.pngCustomer Complaints Procedure



Tel No: +94672279358
Mobile: +94767320529, +94752263180, +94712001000
Email: getscampus.sl@gmail.com